Do employees need to install an app to report a fault?
No. Their phone camera is enough: they point it at the label, a page opens with the asset's name and location, and they pick the fault, add a description and send it. Technicians and managers sign in to the platform with their own accounts.
Some of our technicians do not read Arabic. Is the interface in English too?
Yes. The interface is Arabic first, right to left, and every user can switch to English with one tap. Your manager works in Arabic and your technician in English, on the same data.
I keep my asset register in Excel. Can I move it over?
Yes. Download the Excel template from the platform, copy your data into it, upload it, match the columns and review any errors before saving. On the Pro plan we run the setup and import session with you for free.
Where is my company's data stored?
The database is hosted by Supabase on Amazon Web Services servers outside the Kingdom, the website and platform are served through Cloudflare, and the service is run by the Novanex Studio team from Egypt. We transfer data under Article 29 of the Personal Data Protection Law and sign a data processing agreement with each customer. If your policy requires hosting inside the Kingdom, tell us before you subscribe, because that option is not available yet.
How do I pay, and will I get a VAT invoice?
You pay by card (Visa or Mastercard) through a secure payment gateway. We are working on adding mada and Apple Pay and will announce when they arrive. Prices shown exclude 15% VAT, which is added at checkout. After every payment an invoice showing the VAT is emailed to you, and all your invoices are on the subscription page. If your finance team needs specific invoice details for ZATCA requirements, write to us before subscribing and we will confirm what we can provide.
What happens when the free trial ends?
The trial lasts 14 days with every Growth feature, whichever plan you have in mind, and needs no card. If it ends without a subscription, your account and data stay available read-only for 30 days, so you can subscribe at any point and carry on where you left off.
Can I print the labels myself?
Yes. Choose the assets, or a number of blank labels, and print them on A4 sheets of 24 or on a 50×25 mm label printer. You can stick a blank label first and link it to the asset on its first scan.
Does it help with custody and the annual count report for our external auditor?
Yes. Each employee has a custody statement listing what they hold, with acknowledgement and return dates. For the count, you open a session per branch and scan the assets to see what is found, missing or misplaced, then download the count report as a PDF.